Delivery & returns
Same-day in Nairobi, next-day countrywide, and a straightforward 3-day return policy.
How fast we deliver
- Same day — Nairobi and its environs, for orders confirmed early in the day
- Next day — countrywide, via our courier partners
- Customized gifts — add 1–2 working days for engraving or personalisation
- Large or bulk orders — we confirm a delivery date up front
Collection
Free pickup from our shop: Upper Ground Floor, Shop 11, Kimathi House, Nairobi CBD. We message you when your order is ready.
Opening hours: Monday–Friday 8:00–19:30, Saturday 9:00–19:00, closed on Sundays.
Delivery charges
- Nairobi CBD — small rider fee, confirmed before dispatch
- Nairobi & environs — depends on distance and parcel weight
- Countrywide — courier partner rate, quoted up front
- Shop pickup — always free, Kimathi House CBD
An agent confirms the exact charge on WhatsApp before you pay anything extra — no surprise fees at the door.
Free gift wrapping
Every order can be gift-wrapped at no extra cost — just tell us at checkout or on WhatsApp.
Returns & refunds
We offer a straightforward 3-day return policy. If you are not completely satisfied, we will make it right.
- Item unused, undamaged, in original packaging with all accessories
- Returned within 3 days of delivery, with your order number or receipt
- Personalised items (engraving, monograms) and final-sale items can only be returned if defective
Damaged or wrong item? Report it within 48 hours of delivery — WhatsApp +254 714 712 371 or email [email protected] with photos, and we will replace it or refund you at no cost.
- M-Pesa refund — 3–5 business days
- Card refund — 5–10 business days (bank dependent)
- Store credit — issued immediately on approval
- Exchange — replacement dispatched in 1–2 business days
Orders cancelled before dispatch are refunded in full. Return shipping is on us when the item was defective, wrong, or our error.
Payment options
Every order is paid online at checkout through Paystack: M-Pesa, Visa/Mastercard or bank transfer. Choosing “Not sure” for delivery? We call to agree the delivery fee, and you pay that fee on delivery.
Need it delivered today?
Order online before noon and we will do our best for same-day Nairobi delivery.