Terms of service

Last updated 7 November 2026.

Orders and deposits

Orders are paid in full at checkout, online through Paystack, by M-Pesa, card or bank transfer. Personalised work arranged on WhatsApp may ask for a deposit before we begin — we will always tell you first.

Personalisation

For engraved, monogrammed or branded items we confirm the exact wording and placement with you on WhatsApp before we start. Once confirmed, we are not responsible for errors in details you approved — please check them carefully.

Cancellation and refunds

You may cancel free of charge at any time before your order is wrapped and dispatched, and we will refund what you have paid. Personalised items cannot be returned for change of mind. If we get something wrong against what you approved, we replace it at our cost.

Turnaround

Same-day delivery in Nairobi where possible, next-day countrywide. Personalised and bulk orders may take longer — we will tell you when you order.

Pricing

Prices are in Kenyan Shillings. Bulk pricing is applied automatically at the quantity shown on each product. We confirm the final price when the order is placed.

Contact

Reach us by email or on the WhatsApp number in the footer.